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Warm, personal, and grounded in reality.

The product will not

Human support

Future conversations may be AI-assisted. A disclosed creative or support team may review high-value, custom, sensitive, ambiguous, complaint, age, safety, or payment-related interactions.

Before beta

The live product will publish a tested crisis and self-harm protocol, reporting path, escalation rules, and emergency-resource response before an invited customer can converse with Ashlin.